Widerrufsrecht

Thank you for shopping with Prime Card House. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

1. Return Period

We accept eligible returns within 30 days of the delivery date.

To request a return, please contact us within 30 days of receiving your order. Returns requested after this period may not be accepted.

2. Return Conditions

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be in its original packaging, where applicable.
  • Include all original accessories, documentation, and components.
  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
  • Include proof of purchase or the original order information.

We reserve the right to refuse a return if the product does not meet these conditions.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Final-sale items.
  • Personalized or customized products.
  • Products damaged after delivery due to misuse or improper handling.
  • Items that are incomplete or missing original components.

If you are unsure whether your purchase qualifies for a return, please contact us before sending the product back.

4. How to Request a Return

To request a return, please contact Prime Card House and provide:

  • Your name
  • Order number
  • Product name
  • Reason for the return
  • Photos of the product, when applicable

Once your request has been reviewed and approved, we will provide instructions for returning the product.

Please do not send a product back before receiving return instructions from us.

5. Return Shipping Costs

Unless the product is defective, damaged, or incorrectly sent, the customer is generally responsible for return shipping costs.

If the return is due to an error on our part, such as receiving an incorrect or defective product, Prime Card House may provide return shipping instructions or cover reasonable return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

6. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and, where applicable, clear photographs of the product and packaging.

We will review the issue and, where appropriate, offer a replacement, exchange, or refund.

7. Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the refunded amount appears in your account.

8. Partial Refunds

A partial refund may be issued in certain circumstances, including when:

  • The product has been used or damaged after delivery.
  • Original components are missing.
  • The product is returned without required packaging or accessories.
  • The product shows signs of wear that were not present when shipped.

9. Exchanges

If you receive a defective or incorrect product, we may offer an exchange when inventory is available.

Please contact us before returning the original product.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be cancellable. In such cases, you may need to follow our return procedure after delivery.

11. Late or Missing Refunds

If your refund has been approved but you have not received it after the expected processing period:

  1. Check your bank or payment account.
  2. Contact your payment provider.
  3. Check with your bank, as processing times can vary.
  4. If you still have not received your refund, contact Prime Card House.

12. Contact Information

Prime Card House

Address:
850 Northlake Dr
Coppell, TX 75019
United States

Phone:
+1 817-799-7522

Website:
primecardhouse.shop

For questions regarding returns or refunds, please contact our customer service team using the information above.

13. Changes to This Policy

Prime Card House reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

This policy does not limit any consumer rights that cannot legally be waived under applicable law.

Prime Card House
Coppell, Texas, United States